After we receive your online order, we aim to provide you with a digital proof of your card design by email, for approval from you usually within 1 working day. We only supply digital proofs. At times of high demand this may be slightly longer. Once approved, completed orders are usually dispatched within 48 – 72 hours. We use a combination of Royal Mail Standard Post/Special Delivery, and Courier Services depending on the weight and value of the package.


Orders may only be cancelled and refunded in full within 4 hours of initial order placement and IF no design work has been carried out yet. You must cancel in writing by email to info@memorialcardsireland.com or by calling us on 028 9600 9701. We do not refund orders in full once the design has been started as we have already spent time on the job. Therefore a 25% deduction will be taken from the full amount with the remainder refunded if the item has not yet been printed.

It is the customer’s responsibility to ensure that the proof is correct in all areas. Please be sure to double-check spelling, dates, grammar, layout and design before approving artwork. If a proof containing errors is approved by the customer, the customer is responsible for payment of all original costs of printing.

It is the responsibility of the customer to provide a high resolution photograph, we recommend 300dpi or above. No refunds will be offered if the photographs provided by the customer are of low resolution and result in poor print quality.

If your cards arrive incorrect due to errors on our part, a free reprint will be offered. If your order was dispatched by us within the specified turnaround but is delayed, lost or stolen whilst in the care of the postal services then a free reprint will be offered.


We do not accept returns due to each product being personalised to a specific person, as the product will not be sellable to anyone else other than that person. If the product is damaged we will accept a return and replace the job to the percentage of items that requires a replacement, free of charge. Please contact us in writing at: info@memorialcardsireland.com to make a return.

Changes to our Refund and Returns Policy

We reserve the right to make changes to this Policy when and where necessary.

Should you require any clarification on the above policies, please email us at: info@memorialcardsireland.com